Return Policy

When delivered business gifts and giveaways are not printed and are packed in their original (undamaged) packaging, they can be returned. We use the guidelines below for this.

Do you want to be sure an item will meet your requirements? Then order one copy (sample) of this promotional item first before placing an order for a larger quantity. This avoids unnecessary costs and you can evaluate the gift properly. Samples can always be returned free of charge within 14 working days according to legal regulations (shipping at your own expense and risk). If samples are not returned and no order is placed, an invoice worth the unit price of the delivered item plus shipping costs of € 8.95 (excluding VAT) will automatically be issued after 14 working days.

If you place an order directly for a larger number of unprinted business gifts, without ordering a sample in advance, there are costs associated with the return. Those costs are 5% of the order value of the items to be returned, with a minimum of €24.95 (excluding VAT). Returns are possible within 14 working days after delivery. Please always contact us if you wish to return an order. Goods that are returned on your own initiative may be lost by the carriers. We are not liable for this. Therefore, please keep the shipping receipt carefully. In accordance with the law, costs for returns are always borne by the buyer. C.O.D. returns are not possible and will be refused.

Printed promotional gifts and giveaways are excluded from the right of withdrawal and will not be accepted for return. This of course does not apply if the delivered business gifts and giveaways or the printing/editing show defects. Therefore, if you have any comments or the edited business gifts and giveaways are not as you expected please always contact us. We strive for the highest customer satisfaction and if there is something unexpected that makes you not completely satisfied with the quality, we would like to hear from you and try to find a good solution.

Would you like to return unprinted business gifts and giveaways? Please let us know prior to shipping so we can handle this quickly and efficiently. Providing a reason for the return is not obligatory but we would like to hear it so we can adjust or improve our product range accordingly.